Merchant FAQ

What if I forgot my password?

If you’ve lost or forgotten your password, you can contact your account manager who gave you the invitation code.

How do I withdraw money?

You can withdraw USDT, USDC, BTC, EOS from the MugglePay Dashboard by clicking on the "Withdraw" button. On Tuesdays, we will automatically withdraw money for you. On the first withdrawal, you will need to contact your account manager to confirm the coin address.

What is the cost of withdrawal?

EOS withdrawals are free. The withdrawal fee for USDT (OMINI) is $3.50.

How to exchange cryptocurrency for US dollars?

Method 1: You can exchange the cryptocurrency for US dollars on the exchange, such as GDAX, Huobi. Method 2: You can exchange the cryptocurrency for Bitcoin on the exchange, such as Binance. And you can exchange Bitcoin for USD on OTC exchange, such as Coincola.

I want to pay by digital currency, but what if I don't have cryptocurrency?

You can purchase cryptocurrency on your credit card at Binance. Or buy cryptocurrency at Huobi via Alipay and bank card. After buying the cryptocurrency, you need to withdraw it to your wallet for payment.

Why I can't get the callback request after a payment finished?

If you can't get the callback request after a payment finished, you should check if you correctly pass the callback_url params when you send a create order request. You also can check the url at Merchants Order History Page by click Triger Payment Callback button